Platform & Tenancy
Notifications (Email / WhatsApp)
Reach customers, drivers, and teams on the channels they use
Send operational notifications by email and WhatsApp so stakeholders get milestone, exception, and approval alerts without chasing the control tower.
Proactive
Stakeholder alerts
Multi-channel
Email & WhatsApp
Lower
Manual outreach
The challenge
Why this breaks without a TMS
Critical freight events die in inbox noise or never reach mobile-first drivers and customers, so exceptions escalate too late.
The ZingTMS approach
How we solve it
ZingTMS notifications deliver event-driven alerts on email and WhatsApp with tenant-configurable triggers tied to shipments, approvals, and portal activity.
What you can do
Notifications (Email / WhatsApp) is designed for daily freight operations - not slideware checklists.
Event-driven notification rules by tenant
Email delivery for operational and commercial alerts
WhatsApp messaging for mobile-first stakeholders
Templates for milestones, exceptions, and approvals
Recipient targeting by role, party, and preference
Linkage from notification context back to the shipment or request
Business benefits
Outcomes procurement, ops, and finance leaders use to justify the platform.
- Reduce missed milestones with proactive alerts
- Meet customers on preferred communication channels
- Cut manual status outreach from ops teams
- Accelerate approvals with timely decision prompts
Typical use cases
Shippers receiving pickup and delivery milestone updates
Approvers getting WhatsApp prompts for pending rate exceptions
Carriers notified of new tenders and schedule changes
See Notifications (Email / WhatsApp) on your freight flows
We will walk through configuration, integrations, and the operating model that fits your team.
Frequently asked questions
Straight answers for operations, IT, and finance evaluators.
Which channels are supported?+
Notifications support email and WhatsApp for operational and commercial event alerts.
Can notification rules differ by tenant?+
Yes. Triggers, templates, and recipients are configured per tenant.
Do notifications include deep links?+
Alerts can point recipients back to the relevant shipment, approval, or portal view.
Related capabilities
Continue exploring adjacent workflows on the same platform.
Platform & Tenancy
Customer Portal
Give shippers self-service booking, tracking, and documents
View capabilityPlatform & Tenancy
Approval Workflows
Route commercial and operational decisions to the right approvers
View capabilityTransport Execution
Exception Management
Detect, triage, and resolve service failures early
View capabilityReady to modernize this workflow?
Notifications (Email / WhatsApp) runs as part of the full ZingTMS platform - white-label, multi-tenant, and integration-ready.