Freight Settlement
Credit Notes & Disputes
Resolve short-pays and claims without losing the paper trail
Manage customer and carrier disputes with structured cases, credit notes, and evidence packages linked to the original invoices.
Faster
Dispute closure
Controlled
Credit issuance
Clear
AR/AP adjustments
The challenge
Why this breaks without a TMS
Disputes stall in email threads, credits are issued inconsistently, and finance cannot explain why AR or AP changed.
The ZingTMS approach
How we solve it
ZingTMS tracks dispute cases against invoices and shipments, documents resolutions, and issues credit notes with full audit history.
What you can do
Credit Notes & Disputes is designed for daily freight operations - not slideware checklists.
Open dispute cases from short-pays, claims, or audit exceptions
Attach documents, photos, POD, and rate evidence to each case
Assign owners, due dates, and escalation paths
Issue credit notes and debit adjustments with approval controls
Link resolutions back to customer invoices and vendor bills
Report dispute reasons for carrier and customer scorecards
Business benefits
Outcomes procurement, ops, and finance leaders use to justify the platform.
- Close disputes faster with shipment and POD evidence on hand
- Issue controlled credit notes tied to original invoices
- Protect margin with consistent dispute coding and ownership
- Give finance a clean AR/AP adjustment history
Typical use cases
Customer service resolving short-paid freight invoices
AP teams negotiating carrier overcharge disputes
Claims desks issuing credits after damage or service failures
See Credit Notes & Disputes on your freight flows
We will walk through configuration, integrations, and the operating model that fits your team.
Frequently asked questions
Straight answers for operations, IT, and finance evaluators.
Can a dispute span customer and carrier sides?+
Yes. Cases can coordinate sell-side credits and buy-side recoveries while remaining linked to the same shipment.
Are credit notes posted to ERP?+
Approved credit notes follow the same ERP posting path as invoices and payables with adjustment references.
Do disputes affect carrier scorecards?+
Dispute reasons and outcomes can feed performance analytics and carrier management reviews.
Related capabilities
Continue exploring adjacent workflows on the same platform.
Freight Settlement
Customer Invoicing
Bill shippers and bill-to parties from executed shipment facts
View capabilityFreight Settlement
Freight Audit & Pay
Validate carrier charges before cash leaves the building
View capabilityFreight Settlement
Demurrage & Detention
Track free time, accrue charges, and bill or dispute with evidence
View capabilityReady to modernize this workflow?
Credit Notes & Disputes runs as part of the full ZingTMS platform - white-label, multi-tenant, and integration-ready.